Returns & Exchanges

We would like to see you completely satisfied with your purchase. If for any reason you are not, you may usually return or exchange most items within 30 days.

Items That Are Not Eligible for Return or Exchange:

  • Items returned without authorization
  • Orders outside of our 30-day return policy
  • Products that have undergone resizing or other alterations
  • Items that have been exchanged previously
  • Customized jewelry, such as Custom-designed jewelry pieces


Instructions for Returns & Exchanges:

  1. Send an email to: lapretti@gmail.com. 
  2. You will receive an email titled “Notification of Your Return Progress from La Pretti” within 48 hours. Within this email, you’ll receive the further return instructions.
  3. Enclose a copy of your return with the order number, full name and email address. Package should be shipped pre-paid through a traceable method.
  4. Remember to send an email with the return tracking number once the package is shipped back.


Refunds:

Returns will be processed within 5 days upon receiving your package. The refund will be issued to your original payment account or in the form of store credit as you requested.